Terms and Conditions
We are open Monday - Friday 10.00am - 2.00pm.
We are still sending orders daily (please take into account there may be a delay due to the mass of orders and short staff)
Click & Collect option is available on our website, or alternatively orders can be placed via email to email@example.com
37 Shirrall Drive,
Vat no. 109761070
YOU MUST BE THERE TO SIGN FOR THE CONSIGNMENT SO PLEASE GIVE AN ADDRESS OF WHICH YOU WILL BE THERE.
All Customers need to be over 18 years old
VERY SORRY BUT THERE ARE NO BABIES OR CHILDREN ALLOWED IN TO EXCELSIOR WHOLESALE WAREHOUSE DUE TO HEALTH AND SAFETY
Collection Only Items - This is due to the size of the item, or being to fragile to send with a standard courier. (Maximum box with DPD is 1 meter in length) These items can be sent, but only via pallet networks which is a higher price for shipping. Please call or email us for info.
Certain items are sharp or contain substances to be used with care. No liability will be accepted for misuse
If items need to be re-ordered in, prices may change without notice and all new stock will be charged at the new price.
We can send samples, but the item does need to be be paid for, with relevent transport costs. Please call or email us.
Excelsior are NOT insured with couriers for sending glass or ceramics. Therefore all orders with glass or ceramics will need to be sent on a pallet. We will contact you regarding the price before picking your order.
Delivery with DPD will be overnight delivery from the day that your order is despatched.
Deliveries to Highlands, Channel/Offshore Islands is £17.50. Northern Ireland is £16.50 for a two day service.
Delivery with Palletways will either be overnight, or over a 3 day period from orders being despatched depending on your choice. Prices start from £23.00 (area depending, can be £75.00)
If an order is delivered that seems to be damaged, it is essential that the delivery is signed for as 'DAMAGED'. This will help the process of making a claim with the courier.
Please take into consideration that Excelsior is also a cash and carry, therefore, if staff are busy with customers in the shop, or with deliverys it may delay your order.
Excelsior do ship to anywhere in the World, but deliveries outside of the U.K. will only take bankers draft or BACS as payment unless discussed with the customer first. Please e-mail us before placing your order.
We do not work on a sale or return policy and we will not credit for goods bought inncorectly, unless agreed with by a member of staff at Excelsior. There will also be a 20% handling charge. All transport costs incurred for returning goods to Excelsior will be coverd by the customer.
None of our containers are guarenteed to be waterproof.