Terms and Conditions
37 Shirrall Drive,
0121 308 1329
Vat no. 109761070
Open Monday - Friday 10.00am - 4.00pm
Closed Weekends & Bank HolidaysAll Customers need to be over 18 years old
No babies or children allowed in the wholesale due to Health & Safety.
When ordering dried/natural products, some colours may vary slightly than the image shown due to the product being natural.
Collection Only Items - This is due to the size of the item, or being too fragile to send with a standard courier. These items can be sent, but only via pallet networks which is a higher price for shipping. Please call or email us for info.
Certain items are sharp or contain substances to be used with care. No liability will be accepted for misuse
If items need to be re-ordered in, prices may change without notice and all new stock will be charged at the new price.
We can send samples, but the item does need to be paid for, with relevant transport costs. Please call or email us.
Excelsior are NOT insured with couriers for sending glass or ceramics. Therefore all orders with glass or ceramics will need to be sent on a pallet. We will contact you regarding the price before picking your order.
Standard delivery is overnight delivery from the day that your order is despatched (Not 100% guaranteed next day as it will be in the hands of the courier).
Deliveries to Highlands, Channel/Offshore Islands is £17.50. Northern Ireland is £16.50 for a two day service.
Delivery through the pallet network will either be overnight, or over a 3 day period from orders being despatched depending on your choice. Prices start from £35
Free shipping on orders over £70 + vat (T’s & C’s apply)
Only applies to UK mainland. Excludes Highlands & Islands.
Highlands & Islands 50% discount for orders over £100 + vat.
Guernsey & Jersey classed as International - £19.50 per box
Republic Of Ireland - £19.50 per box (Restrictions on some products)
All enquiries for Ireland please email [email protected]
Some orders may leave on a 48 hour service due to box dimensions.
Excludes pallet deliveries.
If an order is delivered that seems to be damaged, it is essential that the delivery is signed for as 'DAMAGED'. This will help the process of making a claim with the courier.
Please take into consideration that Excelsior is also a cash and carry, therefore, if staff are busy with customers in the shop, or with deliveries it may delay your order.
We do not work on a sale or return policy and we will not credit for goods bought incorectly, unless agreed with by a member of staff at Excelsior. There will also be a 20% handling charge. All transport costs incurred for returning goods to Excelsior will be covered by the customer.
None of our containers are guaranteed to be waterproof.